Refund policy

Last updated: February 5, 2026

At Gifts For Haramain, we keep our policies simple and practical. Because our store includes service-based gifting in Makkah/Madinah, physical items, and sometimes digital downloads, returns and refunds depend on what you ordered and whether it has already been arranged or delivered.

If anything feels unclear, message us first—we’ll guide you based on your order type and status.

1) Service-Based Orders (Haramain Arrangements)

These include services such as: water distribution, meal gifting, prayer chairs, prayer mats, umbrellas, Qur’an gifting/placement, mobility support, and similar “arranged locally” orders.

When service orders can be refunded

A refund may be approved if:

You request the refund before the service arrangement has started, and
We confirm that no purchasing/dispatch/booking/coordination has been initiated for your order.

When service orders are not refundable

Service orders are generally not refundable if:

The service has already been scheduled, arranged, dispatched, delivered, or completed, or
Costs have already been committed with local partners/suppliers, or
The request is made after fulfillment has started (even if completion is later).

If something goes wrong

If a service order is not fulfilled due to a verified issue on our side (for example, the arrangement did not happen as booked), we will review the case and may offer one of the following, depending on what’s possible:

Re-arrangement / replacement fulfillment, or
Store credit, or
Partial refund (only where costs were not committed)

We avoid blanket promises because each service depends on local availability and scheduling, but we will be fair and transparent in the review.

2) Physical Products (Items)

Physical items may be shipped or delivered based on the option you choose (for example, gift items arranged locally or shipped to you, depending on your checkout selection).

Returns (if applicable)

You may request a return if:

The item is unused, unopened, and in original condition, and
You contact us within 7 days of delivery (based on delivery confirmation).

Return approval depends on the product category. For hygiene-sensitive items (for example, miswak) or items that cannot be resold for safety reasons, returns may be declined unless damaged/incorrect.

Damaged or incorrect item

If you receive an item that is:

Damaged, or
Incorrect (wrong variant/item)

Please contact us within 48 hours of delivery with:

Order number
Clear photos of the item and packaging
A short description of the issue

We will arrange an appropriate solution such as replacement, store credit, or refund—depending on stock and the situation.

Return shipping

If a return is approved:

Return shipping may be the customer’s responsibility unless the mistake was ours (wrong item/damaged on arrival).
We’ll share the return instructions once your request is reviewed.

3) Digital Products (Downloads)

Refund window

Digital products have a 7-day refund window from the purchase date.

Refund eligibility

A digital refund can be approved if:

The file has not been downloaded or accessed, and
The request is made within 7 days.

Not eligible

Refunds are not provided if the file has already been downloaded/accessed.

Replacements (file issues)

If your file is corrupted or not opening properly, we will provide a replacement file or an alternate format where possible.

4) How to Request a Refund or Return

Email us at: giftsforharamain@gmail.com
Please include:

Order number
Product/service name
Reason for request
Photos (for damaged/incorrect physical items)

We typically respond within 1–2 business days.

5) Refund Processing

If approved:

Refunds are issued to the original payment method.
Processing time depends on the payment provider/bank and may take several business days after approval.
You will be informed once the refund is initiated.

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