Shipping policy
Last updated: February 5, 2026
At Gifts For Haramain, “shipping” can mean two different things depending on what you order:
- Local Haramain arrangements (delivered/handed in Makkah or Madinah)
- Physical shipments (only for products where personal delivery/shipping is clearly offered on the product page)
- Digital products (no shipping)
This page explains all three clearly so you know what to expect.
1) Order Processing Time
Most orders are reviewed and moved into processing within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next working day.
For seasonal services (for example, Ramadan or Eid/Qurbani days), processing and scheduling may be heavier than usual. We still keep communication clear, but timings can shift.
2) Local Delivery in Makkah & Madinah (Service-Based Orders)
Many of our listings are arranged locally in Makkah or Madinah (for example: water distribution, meals, Qur’an gifting, prayer essentials, umbrellas, mobility support).
For these orders:
- Your order is not shipped to your home address.
- We coordinate local sourcing + handing/delivery/distribution based on the option you selected and what is practically available.
- Delivery/handing timing can vary due to crowd conditions, supplier availability, and local scheduling—especially in peak Umrah seasons and Ramadan.
If a product page includes a city selection or timing option, please choose it carefully. If you have a preference not shown, add it in Order Notes and we’ll follow it where feasible.
3) Physical Shipping to Your Address (Only if Offered)
Some products may be offered with shipping to your personal address. This applies only when the product page clearly states shipping is available and you select that delivery option at checkout.
If shipping is available for your order:
- Delivery timelines depend on the courier and your location
- Shipping charges (if any) are shown at checkout
- You are responsible for entering the correct shipping details
If a listing does not offer shipping, we cannot convert that order into a shipped order after checkout.
4) Digital Products (Downloads)
Digital products do not require shipping.
You will receive access/download instructions after purchase (depending on the product type and platform setup).
5) Order Confirmation & Updates
After checkout, you will receive an order confirmation by email.
For local Haramain arrangements, updates may be shared through:
- Email, and/or
- WhatsApp (only if you provided a number at checkout)
Update style can vary depending on the service type and season, but we aim to keep communication practical and clear.
6) Delays & Exceptions
While we aim to arrange orders smoothly, delays can happen due to:
- High demand (especially in Ramadan and peak Umrah periods)
- Supplier stock changes
- Crowd conditions and access limitations
- Weather disruptions or unexpected restrictions
If a delay meaningfully affects your order, we’ll share an update as soon as we can.
7) Questions or Help
If you need help choosing the right option or want to check your order status, contact us at:
giftsforharamain@gmail.com